FAQ

GeauxPass is a toll transponder that is linked to a prepaid account. The GeauxPass transponder and associated account allow you to use Louisiana Toll Facilities without having to stop to pay the toll. Tolls are deducted electronically from a prepaid GeauxPass account and keep drivers moving.

To keep you on your way, we use “in-lane” tolling technology, considered one of the most convenient and driver-friendly toll systems. This system allows drivers to pay tolls without having to stop and exit their vehicles and offers a Toll-By-Plate system for customers without a pre-paid GeauxPass account to receive an invoice by mail at the address where the vehicle is registered.

1. Toll Local – This account type is for residents of Plaquemines Parish, Grand Isle, and Port Fourchon. If you wish to open a Toll Local account call the GeauxPass Customer Service Center during normal business hours at 1-866-662-8987 or visit the Customer Service Center at 1821 South Alex Plaisance Blvd. (Hwy. 3235) Monday – Friday from 8 a.m. to 4 p.m.

2. Toll Accounts – These account types are prepaid accounts designed for individuals or businesses.

3. Registered-by-Plate – This is a temporary prepaid account created with your license plate for use on a Louisiana toll road. This account type is valid for 30 days.

When your GeauxPass account reaches the low balance threshold – the minimum amount required to open an account, a deposit is necessary to keep your account active. If you have a credit/debit card or e-check (bank account) on file, you can elect to enroll in the “Auto Replenishment” program. For customers signed up for Auto-Replenishment, GeauxPass will charge the Customer’s credit/debit card or e-check to fund the GeauxPass account automatically based on users defined threshold. Customers are responsible for keeping the credit/debit card or e-check information on the GeauxPass account updated.

The GeauxPass transponder is mounted on your vehicle’s windshield. When the vehicle drives beneath the overhead electronic toll collection equipment, called gantries, the equipment sends a signal to the GeauxPass and the toll is collected electronically, deducting the appropriate toll amount from your GeauxPass account.

You may use your GeauxPass transponder on LA1 and on future Louisiana toll facilities. You can also use your GeauxPass on the Lake Pontchartrain Causeway Bridge; however, you will need separate GeauxPass and Causeway accounts. No out-of-state toll transponders will be accepted at this time.

Getting a GeauxPass transponder is easy! Visit online at geauxpass.com or download the GeauxPass mobile app on Android or IOS. Call the Customer Service Center at (866) 662-8987 or go in-person to 1821 South Alex Plaisance Blvd. (Hwy. 3235) Monday – Friday from 8 a.m. to 4 p.m.

Yes. Although you just need one GeauxPass transponder, the license plate number of the trailer you are towing must be visible and registered on your GeauxPass account.

You could have received an invoice for one of the following reasons:

  1. The GeauxPass transponder was not read.

  2. The vehicle had a license plate that is not registered on your account.

  3. You have insufficient funds in your account.

If you receive an invoice, log on to the GeauxPass Website or mobile app to update your account. Alternatively, call the GeauxPass Customer Service Center during normal business hours at 1-866-662-8987 or visit the Customer Service Center at 1821 South Alex Plaisance Blvd. (Hwy. 3235) Monday – Friday from 8 a.m. to 4 p.m.

Yes. Under Louisiana law, owners of vehicles are responsible for any toll regardless of who was driving at the time.

Paying the toll isn’t optional. GeauxPass Customer Service Center has a zero-tolerance for all motorists who fail to pay the toll. An invoice will be sent to the vehicle owner. Invoices are due in 30 days from the issue date.

If you receive an Invoice or Violation Notice, you can resolve it on geauxpass.com, or by visiting the Customer Service Center or by calling GeauxPass customer service during operating hours at 1-866-662-8987. If you are not a GeauxPass customer, your notice will include instructions on how to become a customer while resolving your notice.

Yes. Violation Notices are sent to the vehicle owner. All hearing requests must be submitted in writing to the address on the notice.

To qualify for the non-resident commuter rate drivers who take LA 1 must make a minimum of 20 trips over a period of 60 days and have a GeauxPass account in good standing, with preloaded funds of over $20 or be enrolled in the Auto Replenish program. Once the driver meets the threshold, the discounted fare is automatically applied to their account of that GeauxPass in the system. The non-resident commuter discount is 40%. The discount will only apply to class 1 vehicles and be applied to the toll assigned to your account.

Your Causeway Toll transponder can be used to travel on the LA 1; however, you will need both a GeauxPass and Causeway account.

• For each crossing prefunded with a credit card, a 3% processing fee will be charged.
• GeauxPass accounts funded by check, e-check, money order, or payments via the PayNearMe* retail network do not incur card processing fees. PayNearMe* participating retailers include Ace Cash Express, CVS, Dollar General Family Dollar, Walgreens and Walmart.
  
  

*Retailer convenience fee applies

* Applies to Belle Chasse Transaction

** Applies to Out of State Plate on Belle Chasse Transaction

Bridge operations and maintenance (including existing tunnel and bridge operations and maintenance from 2020 to 2025, as well as 30 years of new bridge operations and maintenance), toll collection and operations costs, and repayment of the capital incurred to construct the bridge and demolish the prior structures are among the items included in the toll.

Per Louisiana statute, the following users will be exempt from paying tolls [while they are on duty], if they have a GeauxPass transponder:

• Public mass transportation vehicles
• Parade or group transportation of the Boy Scouts of America, Girl Scouts of America, and Camp Fire Girls (minimum group size of 15)
• Firefighters (including volunteer)
• State police and other emergency vehicles with lights
• State militia
• Private vehicles of disabled American veterans.

No.

During hurricanes the LA 23 bridge will remain open as long as it is safe for travel, and the Secretary of Transportation has the authority to suspend tolls.

If the gas tax is increased, its revenue will be allocated by the Louisiana State Legislature. The P3 contract allows for the State to make future contributions to reduce the LA 23 toll rate or shorten the toll term.

No.

Toll rates over the term vary by the classification of vehicle and whether the user has a transponder account or not. A discounted rate is also offered to residents of Plaquemines Parish who provide proof of residency when establishing their GeauxPass account. Tolls will rise annually at least one penny, totaling 6 cents per each 5-year period. Toll rates will also continue to increase by that year’s Consumer Price Index (CPI) for all rates except the Plaquemines Parish Resident rate. The toll rate for Plaquemines Parish residents will remain $0.25.